The Luxpats

Tag: customer service

  • Playa del Carmen: Our Toughest Digital Nomad Landing

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    luxpat
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    I’m not sure why we thought landing in Mexico would be easy. Perhaps because Playa Del Carmen has a large expat community and a tourist industry kitted out to accommodate travelers. Perhaps because we assumed (incorrectly) that at least as many people would speak English in Playa Del Carmen as do in Thailand, or Croatia. Unfortunately,…

  • Poor Customer Experience is a Design Problem

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    Yesterday, I had the conversation below with a Telkom customer service agent. I learned many things from this conversation, including that if you ever want to look deranged, all you have to do is laugh hysterically at the same time that your eyeball is twitching uncontrollably. Me: Hello, you just installed my internet yesterday but…

  • Dear Aboda: The Carousel of Houses Part IV

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    luxpat
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    The money they suddenly wanted to charge us is more than David makes in a month. On that restless night in windy Vredehoek before we finally moved into the mansion, David and I had been asleep when the agent called from Seattle. She wanted to confirm our move the next day. From the bedroom I…