The Luxpats

Tag: technology

  • Poor Customer Experience is a Design Problem

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    luxpat
    in

    Yesterday, I had the conversation below with a Telkom customer service agent. I learned many things from this conversation, including that if you ever want to look deranged, all you have to do is laugh hysterically at the same time that your eyeball is twitching uncontrollably. Me: Hello, you just installed my internet yesterday but…